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Foundation Communication Skills for the Workplace

Price: £25.00
Age Range: KS4

A recent survey put communication and teamwork skills at the top of employers wish-lists for new employees. Spending more time on this will help students get and keep jobs, and will also be excellent preparation for work experience.

Topics include: Interviews; First day at work; Teamworking; Dealing with customers; Difficult people; Asking for help; Understanding your rights and responsibilities; Handling criticism; Challenging unacceptable behaviour; Coping with conflict and confrontation; Working with superiors; Giving and receiving support; How to stay safe; Moral dilemmas; Appraisal skills; Stress management.

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Size: 71 Pages
ISBN: 978 1 86025 418 5
Author(s): Joan Barton
Code: FFCS
Popularity rank: 80
Average Customer Review:  * * * * *  based on 1 review

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Contents List

LESSONS

  • 5 GENERAL GUIDELINES
  • 6 SKILLS FOR INTERVIEWS Students identify the skills they need to prepare for and take part in an interview.
  • 8 YOUR INTERVIEW SKILLS PROFILE Students identify their main interview skills and development needs.
  • 10 PRACTICE MAKES PERFECT Students practise their interview skills; receive and give feedback from and to their peers.
  • 12 FIRST DAY AT WORK Students have the opportunity to identify the main aspects of starting work and the skills needed to manage these effectively.
  • 14 PEOPLE AT WORK Students identify the skills needed to develop effective relationships with colleagues.
  • 16 PART OF THE TEAM Students have the opportunity to identify team skills within the workplace.
  • 18 THE CUSTOMER IS ALWAYS RIGHT? Students identify the range of skills needed when dealing with the public.
  • 20 I'M HERE TO HELP Students identify the skills needed to deal with customer enquiries.
  • 22 NOT ALWAYS PLAIN SAILING Students identify some of the difficult situations they might have to cope with at work and the skills they could use to cope with them.
  • 24 HOW TO GET HELP Students explore some of the situations they may have to face as a new employee; how they would get help and the skills they would be using.
  • 26 WHAT ARE MY RIGHTS? Students learn about their rights as young workers and dispel some of the myths they may have about their rights.
  • 28 IT'S NOT RIGHT Students look at some of the problems they might have with their rights as a young worker, how to deal with them and which skills they might need to use.
  • 30 RESPONSIBILITIES Students identify some of their main responsibilities as young workers and the skills they need to demonstrate when being responsible.
  • 32 IT'S UP TO ME Students have the opportunity to differentiate between responsible and irresponsible ways of behaving in the workplace and identify the skills they need to use to take responsibility for their actions.
  • 34 GETTING IT RIGHT Students consider situations where they may be criticised and the skills they can use to deal with this effectively.
  • 36 BEAT THE BULLY Students learn to recognise bullying behaviour and develop the skills needed to challenge it.
  • 38 DISCRIMINATION Students are given the opportunity to recognise prejudiced and discriminatory behaviours and the skills needed to challenge them assertively.
  • 40 SEXUAL HARASSMENT Students identify some aspects of sexual harassment and the skills they need to use to deal with it effectively.
  • 42 WHO'S IN CHARGE? Students have had the opportunity to clarify their ideas about the different levels of people at work and the skills they need to deal with them.
  • 44 IT'S NOT MY FAULT Students identify the difference between behaving aggressively, passively and assertively in conflict situations at work.
  • 46 MUTUAL SUPPORT Students recognise ways in which they can give and receive support within the workplace.
  • 48 SAFE WORK? Students identify health and safety aspects of workplaces and what behaviour is required of them to stay safe.
  • 50 TAKE CARE OF YOURSELF Students identify some of the hazards they might face in a workplace and how they should behave to avoid risks and dangers.
  • 52 SLIP AND TRIP Students identify strategies for dealing with accident situations at work and the skills they need to be alert to these situations.
  • 54 FACE UP TO... Students identify skills for coping with confrontation situations effectively.
  • 56 MAKING YOUR MIND UP Students consider some of the potential moral dilemmas they may face at work and how to cope with them effectively.
  • 58 FILL YOUR SKILLS BOXES Students recap on work from previous pages and identify skills they could use in their working lives.
  • 60 CHECKING PROGRESS IN WORK Students consider how employers use appraisal to check progress and identify support and development needs.
  • 62 DON'T LET STRESS WIN Students identify aspects of work and lifestyle that can be balanced to avoid and manage stress.

APPENDICES

  • 64 (1) TEACHER PLANNING GRID For use with the whole pack.
  • 65 (2) STUDENT PORTFOLIO TRACKING SHEET For use with any of the pages.
  • 66 (3) INTERVIEW SKILLS PLANNER For use with INTERVIEW SKILLS PROFILE, page 8.
  • 67 (4) INTERVIEWEE PREPARATION NOTES For use with PRACTICE MAKES PERFECT, page 10.
  • 68 (5) INTERVIEWER BRIEFING SHEET For use with PRACTICE MAKES PERFECT, page 10.
  • 69 (6) OBSERVER RECORD SHEET For use with PRACTICE MAKES PERFECT, page 10.
  • 70 (7) SAFETY SYMBOLS For use with SAFE WORK?, page 48.
  • 71 (8) DIFFICULT SITUATIONS For use with FACE UP TO..., page 54.

Reviews

09/05/17

Name and school withheld.

I found some documents relevant and useful for delivering preparation to work sessions to adults. However this resource is more suitable for learners in secondary school setting or level 1 learners.
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