» Foundation Communication Skills for the Workplace

Price: £25.00
Age Range: KS4

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A recent survey put communication and teamwork skills at the top of employers wish-lists for new employees. Spending more time on this will help students get and keep jobs, and will also be excellent preparation for work experience.
Topics include: Interviews; First day at work; Teamworking; Dealing with customers; Difficult people; Asking for help; Understanding your rights and responsibilities; Handling criticism; Challenging unacceptable behaviour; Coping with conflict and confrontation; Working with superiors; Giving and receiving support; How to stay safe; Moral dilemmas; Appraisal skills; Stress management.

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Size: 71 Pages
ISBN: 978 1 86025 418 5
Author(s): Joan Barton
Code: FFCS
Format: Photocopy master or PDF
Popularity rank: 80

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Contents List

LESSONS

5 GENERAL GUIDELINES
6 SKILLS FOR INTERVIEWS Students identify the skills they need to prepare for and take part in an interview.
8 YOUR INTERVIEW SKILLS PROFILE Students identify their main interview skills and development needs.
10 PRACTICE MAKES PERFECT Students practise their interview skills; receive and give feedback from and to their peers.
12 FIRST DAY AT WORK Students have the opportunity to identify the main aspects of starting work and the skills needed to manage these effectively.
14 PEOPLE AT WORK Students identify the skills needed to develop effective relationships with colleagues.
16 PART OF THE TEAM Students have the opportunity to identify team skills within the workplace.
18 THE CUSTOMER IS ALWAYS RIGHT? Students identify the range of skills needed when dealing with the public.
20 I'M HERE TO HELP Students identify the skills needed to deal with customer enquiries.
22 NOT ALWAYS PLAIN SAILING Students identify some of the difficult situations they might have to cope with at work and the skills they could use to cope with them.
24 HOW TO GET HELP Students explore some of the situations they may have to face as a new employee; how they would get help and the skills they would be using.
26 WHAT ARE MY RIGHTS? Students learn about their rights as young workers and dispel some of the myths they may have about their rights.
28 IT'S NOT RIGHT Students look at some of the problems they might have with their rights as a young worker, how to deal with them and which skills they might need to use.
30 RESPONSIBILITIES Students identify some of their main responsibilities as young workers and the skills they need to demonstrate when being responsible.
32 IT'S UP TO ME Students have the opportunity to differentiate between responsible and irresponsible ways of behaving in the workplace and identify the skills they need to use to take responsibility for their actions.
34 GETTING IT RIGHT Students consider situations where they may be criticised and the skills they can use to deal with this effectively.
36 BEAT THE BULLY Students learn to recognise bullying behaviour and develop the skills needed to challenge it.
38 DISCRIMINATION Students are given the opportunity to recognise prejudiced and discriminatory behaviours and the skills needed to challenge them assertively.
40 SEXUAL HARASSMENT Students identify some aspects of sexual harassment and the skills they need to use to deal with it effectively.
42 WHO'S IN CHARGE? Students have had the opportunity to clarify their ideas about the different levels of people at work and the skills they need to deal with them.
44 IT'S NOT MY FAULT Students identify the difference between behaving aggressively, passively and assertively in conflict situations at work.
46 MUTUAL SUPPORT Students recognise ways in which they can give and receive support within the workplace.
48 SAFE WORK? Students identify health and safety aspects of workplaces and what behaviour is required of them to stay safe.
50 TAKE CARE OF YOURSELF Students identify some of the hazards they might face in a workplace and how they should behave to avoid risks and dangers.
52 SLIP AND TRIP Students identify strategies for dealing with accident situations at work and the skills they need to be alert to these situations.
54 FACE UP TO... Students identify skills for coping with confrontation situations effectively.
56 MAKING YOUR MIND UP Students consider some of the potential moral dilemmas they may face at work and how to cope with them effectively.
58 FILL YOUR SKILLS BOXES Students recap on work from previous pages and identify skills they could use in their working lives.
60 CHECKING PROGRESS IN WORK Students consider how employers use appraisal to check progress and identify support and development needs.
62 DON'T LET STRESS WIN Students identify aspects of work and lifestyle that can be balanced to avoid and manage stress.

APPENDICES

64 (1) TEACHER PLANNING GRID For use with the whole pack.
65 (2) STUDENT PORTFOLIO TRACKING SHEET For use with any of the pages.
66 (3) INTERVIEW SKILLS PLANNER For use with INTERVIEW SKILLS PROFILE, page 8.
67 (4) INTERVIEWEE PREPARATION NOTES For use with PRACTICE MAKES PERFECT, page 10.
68 (5) INTERVIEWER BRIEFING SHEET For use with PRACTICE MAKES PERFECT, page 10.
69 (6) OBSERVER RECORD SHEET For use with PRACTICE MAKES PERFECT, page 10.
70 (7) SAFETY SYMBOLS For use with SAFE WORK?, page 48.
71 (8) DIFFICULT SITUATIONS For use with FACE UP TO..., page 54.

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